Business disruptors may not be who you think they are. They’re not the violent rioters we watch on the news. Instead, the disruptive innovation they bring to market stands to significantly change the way we do things. Small business owners and entrepreneurs should prepare for disruption overtaking their chosen industry.
So, you’ve stirred the attention of a potential client – possibly your first. Now what? How do you gain their confidence and understand their needs?
You’ve got a lot to give: the skills, qualifications, and experience necessary. But first it’s of utmost importance that you understand your client’s needs.
What can your business do to earn that all-important customer loyalty? Besides offering stellar products or services, excellent customer service, and timely response to their questions and concerns, your clientele expect to see twin passions – for the environment and for people – to be supported by all whom they choose to do business with.